Telehealth
It’s now easier than ever to visit the doctor from the comfort and privacy of your own home. Participants enrolled in the BCBS Core, Buy-Up, and Consumer Choice Plan medical plan options have access to three telehealth providers: Well Connection, Firefly Health, and Carbon Health.
When you use these providers, virtual primary care, urgent care, and mental healthcare will be FREE if you’re enrolled in the Core Plan or Buy-Up Plan and FREE after you meet your deductible if you’re enrolled in the Consumer Choice Plan! Carbon Health will also offer $0 in-person primary care and mental healthcare.
If you receive other types of care or these services refer you to other providers for care, you will incur costs based on the medical plan you’re enrolled in. In addition, if you receive telehealth from a provider other than Well Connection, Firefly, or Carbon Health, your medical plan cost share will apply.
To create your account or schedule an appointment, visit the MyBlue app (available on the App Store and Google Play) or member.bluecrossma.com. If you don’t have an account yet, set one up now so you don’t have to worry about it when you need care.
Note: Kaiser members can participate in telehealth by visiting kp.org.
Telehealth Offers Behavioral Healthcare
Call today to connect with a licensed provider—including psychiatrists—when you need assistance.
Real Doctors. Real Doctor Visits. Real Easy to Schedule.
Carbon Health offers virtual care from your phone as well as in-person care in 17 states (and counting) across the U.S.
Carbon Health creates an inclusive health team centered around you, with all your health information in one place, including medical charts, complete records and test results.
You have easy access to choose providers and schedule appointments from your phone, as well as a chat function that keeps you instantly connected to your care team.
Covered Services:
Firefly Health gives you an easy process to choose providers and schedule appointments from your phone, a chat function that keeps you instantly connected to your care team, and a care team that guides you to top doctors near you.
Firefly focuses on care based on your goals, from your dedicated team, with resources at your fingertips.
Covered Services:
Well Connection focuses on convenient access to care from a network of telehealth providers for medical and mental health needs.
Covered Services:
Urgent Care (available on-demand, 24/7)
Mental Healthcare (by appointment, typically available within 1-2 days)